Experience the Power of Service Cloud

Intelligent case routing

Streamline your support processes with intelligent case routing powered by Service Cloud. Our system intelligently assigns cases to the most qualified agents, ensuring swift resolution and personalized service. Experience faster response times, increased customer satisfaction, and optimized resource utilization with our advanced routing capabilities.

Asset and Order management

Optimize your asset and order management processes with Salesforce's comprehensive suite of tools. Utilize Salesforce CPQ (Configure, Price, Quote) for accurate quoting and pricing. Leverage Salesforce Order Management for seamless order processing and fulfillment. Gain full visibility and control over your assets and orders, maximizing efficiency and customer satisfaction.

Omni-channel support

Transform your customer service experience with Salesforce's Omni-Channel support solution. Seamlessly integrate multiple communication channels, including phone, email, chat, and social media, into a unified platform. Utilize Skills-Based Routing to intelligently distribute incoming requests to the most qualified agents, ensuring swift resolution and personalized service across all channels.

Live agent webchat

Deliver real-time support and personalized assistance with Live Agent Webchat, a feature of Salesforce Service Cloud. Engage customers instantly via web chat, utilizing features like pre-chat forms and canned responses for efficiency. Leverage Omni-Channel Routing to seamlessly distribute chat requests, ensuring prompt and effective support experiences.

Customer self-service

Enable seamless self-service experiences for customers and partners with Salesforce Community Cloud. Utilize Community Templates to quickly deploy branded portals tailored to their needs. Implement Knowledge Base and Case Management functionalities to provide access to valuable resources and enable efficient issue resolution. Enhance satisfaction and foster engagement with intuitive self-service options.

Live telephone assistance

Enhance communication efficiency with Salesforce's telephone integration solutions. Utilize tools like Salesforce CTI (Computer Telephony Integration) to integrate phone systems with Salesforce CRM. Implement features such as click-to-dial, screen pops, and call logging for streamlined call management and improved customer interactions. Increase productivity and optimize customer service with seamless telephone integration.

Employee Service

Empower your workforce with Salesforce Employee Service solutions. Utilize Salesforce HR Service Cloud to centralize employee inquiries, automate HR processes, and deliver personalized support. Implement features like case management, knowledge base, and self-service portals to streamline HR operations and enhance employee satisfaction. Boost productivity and engagement with tailored employee service experiences.

Automated Customer Service

Transform your customer service operations with Salesforce's automation tools. Utilize Service Cloud Automation features like Einstein Bots and Macros to automate routine tasks, resolve inquiries faster, and provide personalized support. Implement Omni-Channel Routing to ensure inquiries are directed to the right agents promptly, maximizing efficiency and customer satisfaction.

Einstein Bots

Revolutionize customer interactions with Salesforce Einstein Bots, powered by AI. Deploy chatbots across multiple channels to provide instant, personalized support 24/7. Utilize Natural Language Processing to understand customer inquiries and provide relevant responses or escalate to human agents when needed. Enhance efficiency, scalability, and customer satisfaction with Einstein Bots.

Rise to the top

Empower your customer service representatives

Trust Odyssey Implementation Services to deliver heightened efficiency, improved customer satisfaction, and faster case resolution times. Salesforce Service Cloud is the industry standard for customer service. Our unique solutions help your agents deliver exceptional support experiences in the shortest time possible.  Count on us to help your find the right information at the right time.

Check out our FAQs for our most asked questions

Service Cloud is a Salesforce platform tailored for customer service teams, providing an array of functionalities to enhance support operations. It serves as a centralized hub for managing customer inquiries, complaints, and requests, while offering tools for case resolution, knowledge sharing, and efficient collaboration. With features like omnichannel support, automated workflows, and comprehensive analytics, Service Cloud empowers service agents to deliver personalized assistance, resolve issues promptly, and elevate customer satisfaction levels. 

The duration of a Service Cloud implementation can vary based on factors like project scope, customization needs, and team availability. Typically, it can range from a few weeks to several months. Detailed planning, efficient collaboration, and clear communication are crucial to ensure timely completion while meeting business objectives and user requirements.

A Service Cloud implementation involves several key steps to ensure a successful deployment tailored to your organization’s needs. It begins with thorough planning and analysis to understand your business requirements, followed by configuration and customization of Salesforce to align with your processes. Data migration, user training, and ongoing support are also integral parts of the implementation process. Our team works closely with you every step of the way to ensure a smooth transition and maximum value from your Salesforce investment

we prioritize comprehensive training and knowledge transfer to ensure your team maximizes the platform’s potential. Our approach involves tailored training sessions covering key features, workflows, and best practices. We offer hands-on workshops, interactive demos, and customized documentation. Additionally, we provide ongoing support to address any questions or challenges post-implementation, ensuring a smooth transition and empowering your team for long-term success.

Absolutely! Salesforce offers solutions scalable to businesses of all sizes, including small enterprises. With its flexible pricing models, customizable features, and robust scalability, Salesforce can effectively meet the needs of small enterprises while providing room for growth. Let’s explore how Salesforce can empower your small enterprise to achieve its goals and drive success.